Gambling can be a fun form of entertainment, but it is important to approach it responsibly. It is not a way to make a quick buck. Always avoid chasing losses and never gamble with money you cannot afford to lose. Your gambling budget should never interfere with essential expenses such as rent, bills or other necessities. Keep track of your spending by regularly checking your activity on the Balance page. If gambling makes you feel uncomfortable or causes you stress, consider taking a break or even opting for self-exclusion.
Risks and Impacts of Gambling and Addiction
For many, gambling is a harmless and fun activity. However, it can become problematic when someone loses control over the time and money they spend gambling. This compulsive behavior is often referred to as “problem gambling” or “gambling addiction.”
It’s not always easy to determine whether gambling has become a problem, but a general rule of thumb is that it may be a problem if it negatively impacts your quality of life. Here are some warning signs of a potential gambling problem or addiction:
- Constantly thinking about the game.
- Need to bet larger amounts to get the same excitement.
- Trying unsuccessfully to control, reduce, or stop gambling.
- Feeling restless or irritable when trying to limit or stop gambling.
- Using gambling to escape problems or relieve negative feelings.
- Attempt to recover losses by playing more.
- Lying to hide the extent of the game.
- Compromising personal relationships, employment, or educational opportunities.
- Relying on third parties to manage financial crises caused by gambling.
Gambling addiction is a public health problem that can have serious consequences in several aspects of life, including:
- Health: Anxiety, depression, sleep problems or suicidal thoughts; substance abuse problems.
- Social: Conflicts with family and friends, difficulties at work or school, or criminal activity.
- Financial: Difficulty paying expenses or managing debts.
If you notice any of these signs, consider using our responsible gambling measures or seek professional help from organisations that offer free support for problem gambling.
If you have any questions or concerns, our customer support team is available 24/7 to help you.
Responsible Gaming and Protective Measures
While our goal is to provide an enjoyable gaming experience, we understand that gambling can become problematic for some players. We are committed to promoting fair and responsible gaming. To help you stay in control, you can set deposit limits and apply gaming restrictions in the “My Account” area.
Taking a Break: Time Out, Temporary Block, and Self-Exclusion
If you need a break, use our play limiting options available on the “Play Limiting” page in “My Account”. Options include:
- Pause Period: Take a break for 24 hours, 48 hours, or 7 days. This limitation only applies to a specific account.
- Temporary Block: Choose a temporary block of 30, 60 or 90 days.
- Self-exclusion: Self-exclude yourself indefinitely or extend the period by contacting support. During this period, you will not be able to play, deposit or receive marketing materials.
Set Limits: Deposit, Time and Game Status Reminders
- Deposit Limits: During account creation, set daily, weekly, or monthly deposit limits.
- Time limit control: Request a time limit for automatic casino disconnection by contacting our support team.
- Game Status Reminder: Set a pop-up notification to show your game duration, bets, and wins/losses. Options include 15, 30, 45, or 60 minute intervals.
Self-assessment
If you are concerned about your gambling behaviour, take our self-assessment to identify whether your gambling is becoming a problem.
Stay Alert
If we detect signs of a gambling problem, we will contact you to discuss the application of deposit limits or other restrictions. You can also check out websites such as Gamblers Anonymous, the National Council on Problem Gambling, GamCare and the Gambling Therapy Helpline for further support.
Protection of Minors
We do not allow gambling for anyone under the age of 18. Automated and manual processes verify the age of account holders and accounts registered by minors are immediately terminated. To prevent underage gambling, parents are encouraged to use filtering software and supervise their children’s online activities.
Our recommended filtering programs are: Cyber Patrol , GamBlock and Net Nanny .
Prevent Unauthorized Access
Keep your account secure by not sharing your username or password and by logging out after playing. If you suspect unauthorized access, monitor your bankroll, game history, transactions, and email receipts. Contact customer support immediately if you notice anything unusual.
Here are some simple but effective ways to prevent unauthorized access to your account:
- Do not reveal your username or password to anyone.
- Remember not to check the “Save password” box.
- Always make sure to log out when you are done playing.
- Do not share your email username or password with anyone.
- Remember not to check the “Save password” option for your email account.
- Always make sure to log out of your email account when you are finished.
- Be especially careful when using a shared computer.
Here are some things to look out for if you suspect someone has accessed your account:
- Bank account: Make a note of when you log in and out and report any discrepancies.
- Game History: Keep track of the games you’ve played (you can get a log file of the games played in each session by contacting customer support).
- Cashier: Check that all transactions were made by you.
- Receipts: Look for transaction receipts in your email inbox if you know you haven’t played.
If you suspect someone else has accessed your account, contact customer support immediately.